FAQ

CONTACT US

EMAIL: 
contact@the-sub.co.uk

PHONE: 
0808 208 3260 (free landline number) 
0160 636 9230 (free mobile phone number) 

OPENING HOURS:
Working days (Mon - Fri) from 9 am to 5 pm. We are closed on bank holidays. 

FREQUENTLY ASKED QUESTIONS 

• Where can THE SUB gift cards be spent?

  With THE SUB gift card, you are welcome to purchase any product on uk.the-sub.com.

  
  
• How long can I use my gift card?

  THE SUB gift card is valid for one year. After that period, the gift card expires and it can no longer be redeemed.

  
  
• Is it possible to spend more or less than the value of the gift card?

  The gift card credit does not have to be spent in one go. If you wish to spend less than the gift card's total value, you can use the gift card in multiple purchases during the validity period (1 year). To check your gift card balance, check out our Balance Checker. 

  
  
• How can I request the balance of my gift card?

  To check your gift card balance, enter your gift card number on https://giftcards-uk.the-sub.com/Balance-Checker